What questions are you asking?

Our daily actions are answers, or attempts at answers, to the questions we ask ourselves. They shape our experience by focusing the energy of our conscious and subconscious thoughts on the search for answers to these questions. They become the lens through which we view reality. The Simpler Questions "How can I have more money?" This …

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What is your product like?

One way to look at design: anything which produces a meaningful influence on human behavior. I am always keen to know about small things which change people's behavior. So recently, I came across this story from AirBnB: As part of the onboarding process at Airbnb, the company encourages new employees to ship new features on …

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The best ideas are not yours

Came across this insight-packed tweet today which sums up a lot of what I think about product management. "I know I am doing my job right when the best ideas are not my own." https://twitter.com/leahjaako/status/700151224268488704 The best ideas come from consumers' minds, from the external world, or from your deep unconscious; in any case, they …

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Idea mining: listen to your customers

Found the CEO of coinbase on Twitter today, answering customer support calls: https://twitter.com/brian_armstrong/status/919007133697323009 This was reinforced  by Fred Wilson. He called this simple exercise a 'game changer'. I have heard the same from senior managers at Vodafone - who would shave in the morning with their headphones playing recordings of Customer Service calls. This is …

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