What’s your infinite appetite?

I woke up to this tweet today by the VC Arianna Simpson. It was not much of a surprise that reading books comes first on the list, and of course I was curious about what kind of books. Going further, this tweet emerged:I love the way it is articulated - 'infinite appetite'. I think all …

Looking at Users

(Note: If you are reading this in email, I recommend reading it on the site, as this post has informative images) People look at people differently. Thus they come to radically different conclusions, and get different ideas about them. Users as numbers and dots Some (like marketers) see users/people/humans as pure abstractions. Dots, or numbers. …

You are not the user

When discussing products, how many times have you heard someone say, “If I am the user I will think that.. I will do this and think that and do that and blah blah… “ If you build products like this, it is likely that you are surprised when your users do not think and act …

Capturing User Feedback

Saw this on the bus I take everyday. I love this idea - of getting customer feedback right at the place where the user experiences the product. And I love the physicality of it, versus the watered down surveys we have all had the pleasure (cough!) of using. The company, foursmileys, offers this for a …